The receptionists will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Office Duties include but are not limited to; basic secretarial duties such as answering/returning phone calls, emails regarding guest complaints, questions, comments about upcoming and past events; filing, logging lost and found items, mailing packages/letters out for various departments including claimed items to guests (making daily trips to post office); various projects, often times including tasks on Microsoft Word, Excel and PowerPoint. Event Duties include delivering exemplary customer service to maintain customer loyalty; answering inbound calls to help resolve customer concerns through analysis to determine the most effective resolution; adapting to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations; soliciting sales of new or additional services or products; conferring with customers by telephone or email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints; keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken; referring unresolved customer grievances to designated departments for further investigation; management of daily pass system helping manage guest and employee venue access; assisting guests with any questions or needs. Requirements include High School Diploma or equivalent, at least 2 years in Customer Service and communications, strong strategic thinking and creative problem-solving skills, excellent verbal, written and interpersonal communication skills, acute sense of judgment, tact and diplomacy, a strong sense of teamwork and ability to execute programs.
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