Job Description
Join to apply for the Wine Store General Manager role at The PlumpJack Group
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This range is provided by The PlumpJack Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$75,000.00/yr - $80,000.00/yr
About Us
PlumpJack Wine & Spirits’ boutique wine shop spans two locations in San Francisco. Established in 1992, our flagship store in Marina specializes in a vast collection of wines from around the world, including rare library wines. We also partner with American Whiskey distillers to produce exclusive barrel selections. We offer over 9 clubs for wine, spirits, champagne, and beer, catering to all enthusiasts.
Purpose Of The Role
To ensure smooth and efficient store operations, providing the highest level of customer service.
Responsibilities
- Hire, train, support, and review employees, maintaining high morale and productivity while adhering to HAP.
- Perform administrative duties such as scheduling, payroll, bank deposits, and store maintenance, in accordance with policies and laws.
- Lead by example in greeting customers and assisting with product selection, providing educational experiences and exemplary service.
- Oversee receiving deliveries, invoices, and maintaining a well-stocked sales floor.
- Manage back stock organization, ensuring proper storage and rotation of products.
- Oversee inventory levels of wine, beer, and liquor, and assist with purchasing decisions.
- Manage club member accounts and subscriptions across various channels, driving enrollment and revenue.
- Track store tasks, sales, orders, and upcoming initiatives, setting and monitoring goals.
- Develop and update Store SOPs in collaboration with staff.
- Assist in meeting revenue and COGS goals, and lead annual inventory procedures.
- Create a positive team environment that is fun, competitive, and inviting.
- Educate staff on products through tastings and budgets.
- Represent and promote The PlumpJack Group at events and in the community.
- Perform additional tasks, including cross-training, as needed.
Minimum Candidate Requirements
- At least 5 years of retail management experience.
- Knowledge and passion for wine, spirits, and beer.
- Intermediate computer skills and multitasking ability.
- Familiarity with local health regulations and liquor laws.
- Proven ability to train staff, detail-oriented, organized, and efficient.
- Strong communication skills, diplomatic, and calm demeanor.
- Courteous, friendly, professional, and a team player.
- Customer service focused, trustworthy, and reliable.
Working Conditions
Primarily indoors in a retail environment, with outdoor assistance during deliveries or customer interactions. Sitting and standing/walking approximately 50% each shift.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Hospitality
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Job Tags
Full time, Local area, Outdoor, Shift work,