Job Description

Senior Service Designer

Hybrid schedule in Plano Texas

6 Month Contract To hire (Potential for extension or conversion)

Job Description

The Senior Service Designer is a core member of the Services Pursuit team. Service Designer has a general knowledge of a particular area of Services (Workplace, Datacentre, Networking & Unified Communications or Cross-functional), such as delivery methodology, cost drivers, supporting / enabling technologies, etc. The Senior Service Designer is responsible for the assessment of customer requirements, development of service design, cost calculation, and non-complex pricing for Services solutions.

Responsibilities

• Support the analysis of customer requirements
• Support the qualification of opportunities and customer requirements against the capabilities and strengths of Delivery units (ISPs) and the Service Catalogue\
• Support of customer specific campaigns, coordination of marketing support, ensuring Computacenter brand compliance

Service Design

• Assess and clarify customer requirements
• Map requirements against Computacenter existing capabilities
• Maximize the opportunities to utilize the Shared Service Factory and other core propositions.
• Consider services outside of our existing capabilities
• Define and communicate requirements for Transition & Transformation
• Working closely and collaboratively with the Solution Manager, assist with the development of the solution/design (technical, operational, commercial)
• Creates costing for developed service across the entire Services area
• Working jointly with Delivery teams, agree to the solution design & costing
• Work as part of a team on larger solutions to ensure that hand over to relevant support organization is successfully completed.
• Creates complex pricing

Qualifications

• Strong experience pricing large, complex IT Infrastructure projects
• Good service understanding of IT Services (Workplace, Data center, Networking & Unified Communications or Cross-functional),
• Good understanding of the IT outsourcing market & competition
• Commercial capability in a business focused IT environment
• Legally eligible to work in the United States

Skills & Competencies

• Ability to build relationships primarily with internal stakeholders and ISP’s
• Ability to communicate effectively at all levels
• Analytical and risk aware approach
• Capable of working under own initiative but can work as a member of a team
• Ability to prioritize own workload
• Personal flexibility & willingness to travel.
• Self-starting and results driven though clear prioritization of deliverables
• Ability to work under time pressure
• Managing and minimizing risk to bid deliverables and ensuring we always have the customer and customer deliverables in mind

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

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