The Johnson Controls Service Team Manager will coordinate and assign personnel and materials necessary for the prompt, complete inspection and repair of security, fire, card access, and CCTV systems within an assigned territory. You will develop and enhance current capabilities to prepare team members for successful job performance and may manage a small district's service operations. Responsibilities include planning, scheduling, supervising, and controlling service jobs; reading and interpreting P&L's, General Ledger, Job Profitability, and Open Job Detail reports; maintaining outright sales and advanced service charge recovery margins; evaluating system performance for cost savings and product improvement; and researching and maintaining technical knowledge to advise associates and customers on current standards and new developments. Required qualifications include an Associate Degree or equivalent working experience, three years’ experience conducting repairs, inspections, and service assessments of comparable equipment, three plus years of leadership/supervisory experience, ability to work well in a cross-functional matrix organization and manage conflict resolution issues, customer centricity, excellent interpersonal skills, follow-up, attention to detail, and experience in budgeting & forecasting. Preferred qualifications include a BA or Associate Degree, five years’ experience in repairs, inspections, and service assessments in the Security or Fire Safety industry, and five years of leadership/supervisory experience.
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