Job Description
Key Responsibilities
Sales Responsibilities
Lead Generation & Prospecting
Identify and reach out to potential clients through cold calling, networking, or referrals.
Qualify leads to determine potential fit for the company’s offerings.
Client Relationship Management
Build and maintain strong, long-term relationships with clients.
Address customer queries, provide product information, and ensure customer satisfaction.
Sales Presentations & Demos
Conduct product presentations and demonstrations.
Explain benefits and value propositions tailored to customer needs.
Sales Negotiation & Closing
Prepare and present proposals and pricing.
Negotiate terms and close deals.
Sales Reporting
Track sales activities in CRM software.
Prepare and submit regular sales performance reports.
Marketing Responsibilities
Market Research
Analyze market trends, customer needs, and competitor activities.
Identify target markets and customer segments.
Campaign Execution
Plan and implement digital and offline marketing campaigns.
Coordinate with design and content teams to create promotional materials.
Social Media & Content Marketing
Assist in managing social media platforms and content calendars.
Monitor engagement and optimize content for better reach.
Brand Promotion
Represent the company at trade shows, events, and expos.
Ensure brand consistency across all marketing channels.
Marketing Analytics
Measure and report performance of marketing campaigns.
Use data insights to improve future strategies.
Key Skills Required
Excellent communication and interpersonal skills
Strong negotiation and persuasion abilities
Knowledge of CRM tools (e.g., Salesforce, HubSpot)
Digital marketing skills (e.g., SEO, email campaigns, Google Ads)
Data analysis and reporting
Ability to work under pressure and meet targets
KPIs / Metrics
Sales revenue and targets achieved
Number of new leads/prospects generated
Customer retention rate
Campaign ROI
Social media engagement metrics
Conversion rates (lead to customer)
Owners Jeff and Sandy Chestnas founded SERVPRO of West Kirkwood/Sunset Hills in February 2004. Many people asked why a SERVPRO franchise???... Jeff has over 25 years’ experience in the construction and insurance industry. Following a career as a union carpenter, Jeff was introduced to the insurance industry and worked at NCA Group as a catastrophe and daily claims adjuster. With Jeff’s knowledge of construction and insurance he knew the restoration industry was a perfect fit.
Sandy graduated from Fontbonne University in 1987 with her Masters Degree in Communication Disorders. Her passion for helping her patients recover from speech, language and swallowing disorders shifted to helping customers recover from natural disasters. Jeff and Sandy are well respected in their local community and the restoration community. They continuously give back and support local events and organizations. Jeff is proud to be a Shriner and has dedicated his time to giving back to the St. Louis Shriners Hospitals for Children. Jeff and Sandy have been awarded the Gold Book Society Award and are honored to have a Radiology Room at the newly built hospital dedicated to them. Jeff and Sandy have donated over $100,000 to the hospital as a result of their Annual SERPVRO Golf Tournaments to benefit the hospital. Jeff and Sandy pride themselves on being locally owned, great work ethic and service they provide to their customers. This starts with their team of “HEROES” in the field, office staff and marketing team. In 2008, they expanded their presence in the community by purchasing another franchise license.Owners Jeff and Sandy Chestnas founded SERVPRO of West Kirkwood/Sunset Hills in February 2004. Many people asked why a SERVPRO franchise???... Jeff has over 25 years’ experience in the construction and insurance industry. Following a career as a union carpenter, Jeff was introduced to the insurance industry and worked at NCA Group as a catastrophe and daily claims adjuster. With Jeff’s knowledge of construction and insurance he knew the restoration industry was a perfect fit.\r\n\r\nSandy graduated from Fontbonne University in 1987 with her Masters Degree in Communication Disorders. Her passion for helping her patients recover from speech, language and swallowing disorders shifted to helping customers recover from natural disasters.\r\n\r\nJeff and Sandy are well respected in their local community and the restoration community. They continuously give back and support local events and organizations. Jeff is proud to be a Shriner and has dedicated his time to giving back to the St. Louis Shriners Hospitals for Children. Jeff and Sandy have been awarded the Gold Book Society Award and are honored to have a Radiology Room at the newly built hospital dedicated to them. Jeff and Sandy have donated over $100,000 to the hospital as a result of their Annual SERPVRO Golf Tournaments to benefit the hospital.\r\n\r\nJeff and Sandy pride themselves on being locally owned, great work ethic and service they provide to their customers. This starts with their team of “HEROES” in the field, office staff and marketing team. In 2008, they expanded their presence in the community by purchasing another franchise license.