Major Duties and Responsibilities

Actively and consistently supports all efforts to simplify and enhance the customer experience.
Leverage appropriate resources to support the identification and initiation of fraud or abuse investigations, and ensure relevant information is appropriately collected, analyzed, and documented.
Request additional caller documentation when required for investigation.
Complete investigation/documentation and provides communication back to the caller.
Bring resolution to fraudulent claims by employing tools that detect and disrupt fraud schemes.

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Ability to remain adaptable and resilient to all situations displaying positive behavior that is aligned with Spectrum values
Critical thinking skills and the ability to make a decision in every investigation required
Working knowledge of cable or telecom operations, fraud investigation and/or detection and analysis, and laws/regulations related to fraud and general risk management