Job Description

Job Description

Job Description

Our client is looking for CSRs related to either travel or non-travel rewards programs. Both will handle general and account questions for their programs, non-travel will also assist with order placements, shipping and return questions, while travel will help convert points to travel rewards like airline tickets, hotel stays, or car rentals.

• Employment Type: Permanent
• Location: Onsite in Alpharetta, GA 30005 (Must live within 15 miles. No Exceptions)
• Salary: English speaking $20.00 an hour | Bilingual Spanish & English speaking $21.00 an hour
• Start Date: Asap
• Schedule: Various schedules available once onboarding is completed, all schedules work 1 weekend day and have the other off.
• Training: 6 Weeks | Mon-Fri 8am-6pm (40-hour shift between those hours)
• Normal Business Hours: 8am-12am Schedules for this class are likely to be afternoon (Must be available to work any 8-hour shift)

Reminders:

• Must have 1-year of year of Call Center experience (Inbound and or Outbound calls)
• Must live within 25 miles of Alpharetta, GA 30005
• Schedules will be selected once all onboarding is completed
• Must provide Education Verification and Employment Verification (7 years of experience or 3 most recent employers that MATCH the resume)

Responsibilities:

• Assist customers with navigating the customer website/portal, viewing and using their reward points
• Assist customers experiencing issues with points redemption, etc.
• Inbound calls from customers looking to for assistance with general account information and tasks
• Assist customers with changes and cancelling reservations

Requirements:

• High School Diploma or GED REQUIRED
• 1+ year of experience in call center REQUIRED
• Bilingual Spanish/English is highly preferred
• An articulate demeanor and friendly personality are necessary

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Tags

Permanent employment, Immediate start, Shift work, Weekend work,

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