Overview The Bank Manager is responsible for the overall leadership, management, and success of a Retail Banking Center(s). This is accomplished by ensuring banker readiness of all Relationship Bankers, conducting and leading growth, contributing to a successful customer centric experience, and proactively managing operational risk activities while striving for excellence in execution in each of the mentioned areas. The Bank Manager will also provide transformational leadership in all areas. This position's work schedule involves occasional evenings/Saturdays and temporarily working at other assigned banking center locations based on staffing needs. Position Responsibilities Leadership Activities: Lead, coach, evaluate, execute, and impact proactive leadership activities for attracting, expanding, and retaining customers. Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities. Deliver daily coaching and evaluations for effective execution. Provide effective new consumer onboarding and engagement by strengthening new and current customer relationships, introducing customers to Comerica's products and services, and addressing customer questions. Responsible for the acquisition of consumer business through the use of leadership activities. Participate in community involvement activities to increase bank outreach and foster new business client relationships at the banking center. Identify opportunities to introduce customers to partners and encourage referrals from client relationships and COIs. Talent Leadership: Develop and manage a high-performing team. Directly manage the day-to-day Human Resources processes for employees, including selection, training, performance management, disciplinary actions, individual career development, recognition, and retention. Operational Risk: Ensure compliance with applicable federal, state, and local laws and regulations and Comerica policies and procedures. Recommend corrections when necessary. Ensure completion of necessary compliance related training for colleagues at their banking center(s). Lead, coach, evaluate, and impact the overall management evaluation of operational and risk activities and results within the Banking Center. Approve transactions within authorities. Manage the execution of opening/closing procedures. Customer Experience: Lead, manage and coach the team to assess customer and prospect needs and offer appropriate solutions. Ensure all colleagues demonstrate knowledge and skills to execute on customer needs. Proactively learn about new products, services, technologies, and customer service tactics and teach others. Educate and fulfill customer requests, routine and complex. Resolve complex customer complaints. Impact the customer experience by leading, managing, and coaching colleagues using the defined customer experience guidelines. Partnership Activities: Lead, coach, evaluate, and impact the overall management of colleague efforts involving Banking Center Collaboration (referrals and closed business) and activities that support partnerships. Partner with the defined Small Business Banker to grow business revenue and business customer experience. Proactively identify opportunities to introduce customers to partners. Qualifications Bachelor's Degree from Accredited University OR 4 years of relevant experience 3 Years Management experience with staff development 3 Years Consumer/Business sales development experience 1 Year experience utilizing Microsoft Office Products including Word, Excel, and PowerPoint Work Best Category: Category A - 100% in the office Hours: Monday-Friday 8:30am-5:30pm; Occasional Saturdays 8:30am-12:30pm Salary: For candidates hired in the state of California, the expected salary/On-Target Earnings (OTE) range for the role is currently: California - $81,250 - $131,250 Annually Salary Range(s) is subject to change. Comerica Bank takes several factors into account when determining individual starting pay. These include but are not limited to position, grade level, location/metropolitan area, skillset, and peer compensation. Comerica Bank considers the employer's work location to determine the pay range. About Comerica Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer - disability/veteran. #J-18808-Ljbffr Comerica Bank